Shipping & Returns
Deja Marc facilitate two types of delivery with every order. The fingerprint kit & the bespoke engraved Deja Marc necklace.
The fingerprint kit is sent out within 48 hours of receiving an order and takes approximately 3 business days via Australia post.
Once your completed kit is received at Deja Marc HQ, it will take 2 weeks for our team to engrave, polish, pack and complete your bespoke keepsake in our studio. This time frame doesn't include the return postage back to the final Australian recipient. Please note, we will send you email communication at each step of the process.
Your final engraved necklaces orders are sent with Australia Post. This service is typically takes 3 business day for main cities in NSW, VIC, QLD, TAS and ACT, however, please expect longer in for rural areas. Delivery is typically 3-4 business days for TAS, WA and NT.
All dispatched Deja Marc necklaces will receive an email providing a tracking number and link once your order has been dispatched through Australia post.
To check the delivery services and timeframe for your post code, please view here: http://auspost.com.au/parcels-mail/delivery-areas.html.
We will commence international shipping in 2020. We will ship to the following international countries – USA, UK and New Zealand. We will share an update when we have launched in these countries.
International orders will be sent via Australia Post Registered International Mail service and are typically received within 5-14 business days (depending on location). Shipping will be calculated in the relevant currency and added at checkout, pulling directly from Australia Post shipping costs via their website.
Once the product leaves Australia, the responsibility for any customs duties, foreign taxes or other fees which may be imposed will be the responsibility of the customer. To determine exactly what these charges may be, we advise you to call your local customs office to gain further details.
Returns & Exchanges
Please note Deja Marc necklaces are bespoke and engraved, therefore cannot be returned. These items have been customised to each individual customer, therefore cannot be returned or exchanged under any circumstance.
If an error occurred and you accidentally placed an order, you may cancel up to 12 hours after ordering, or before the fingerprint kit has been sent to you. You will have to email us via our contact page.
Damaged or Faulty Goods:
In the unlikely scenario you receive goods which are damaged or faulty please contact us at firstname.lastname@example.org within 3 working days of receiving your order along with an image of the damage and / or fault, and proof of order. Please note all items are clearly checked and packed prior to delivering.
Our Deja Marc team will review your claim and replace at our discretion based on an investigation.