Shipping & Returns
Deja Marc facilitate two types of delivery with every order. The fingerprint kit & the final bespoke engraved Deja Marc jewellery.
After you place an order, the fingerprint / pawprint kit is dispatched within 24 hours of receiving an order and sent via Australia Post (see timeframes below).
Once you send back the prints, and it is received by Deja Marc HQ, it will take 1 week for our team to engrave, polish, pack and complete your bespoke keepsake in our studio. This time frame doesn't include the return postage back to the final Australian recipient. Please note, we will send you email communication at each step of the process.
We have two local shipping options:
*$9.99 Standard Shipping (Including Fingerprint Kit & Final Keepsake) - Approximately 3-4 Days (see market conditions below)
*$14.99 Express Shipping (Including Fingerprint Kit & Final Keepsake) - Next Business Day Delivery
Your fingerprint kit and final engraved necklaces orders are sent with Australia Post. The final keepsake is secure shipping via signature on delivery
Standard shipping service - Shipped via Australia Post. Typically takes 3-4 business days for main cities in NSW, VIC, QLD, TAS and ACT, however, please expect longer in for rural areas. Delivery is typically 4-5 business days for TAS, WA and NT.
Express shipping service - Shipped via Australia Post and delivered the next business day (Mon-Fri) after dispatching.
All Deja Marc customers will receive an email providing a tracking number and link once your order has been dispatched through Australia post.
To check the delivery services and timeframe for your post code, please view here: http://auspost.com.au/parcels-mail/delivery-areas.html.
We ship to many international countries, with the following being the most popular – USA, UK, New Zealand, Canada & many European countries.
International Shipping costs vary accordingly and the costs includes the shipping of fingerprint kit & final keepsake if required.
All New Zealand orders operate via an Express Service and takes 4 days.
All other International orders will be sent via Australia Post Registered International Mail service and are typically received within 15 business days (depending on location).
Shipping will be calculated in the relevant currency and added at the shipping section of checkout. This costs will include both the fingerprint kit and the final keepsake delivery and ranges between $22-$35 depending on country.
Duty & import
Once the product leaves Australia, the responsibility for any customs duties, foreign taxes or other fees which may be imposed will be the responsibility of the customer. To determine exactly what these charges may be, we advise you to call your local customs office to gain further details.
RETURNS & EXCHANGES
As each individual Deja Marc piece of jewellery is bespoke and engraved to each individual customer requirements, the final necklace received cannot be returned or exchanged unless faulty. If you wish to cancel an order prior to receiving your final keepsake, or on a rare occasion the keepsake is faulty or an error has occurred on its arrival, please review below conditions.
CANCELLATION & CHANGES
If an error occurred, you accidentally placed an order, or you change your mind, you may cancel up to 24 hours after ordering, or before the fingerprint kit has been sent to you. A full refund will be provided for this option.
If you cancel an order after we have sent your fingerprint, we will refund you minus the cost of the fingerprint kit ($10).
Please note adjustments cannot be made after the team have commenced production.
DAMAGED OR FAULTY GOODS
In the unlikely scenario you receive goods which are damaged or faulty please contact us at firstname.lastname@example.org within 48 hours of receiving your order along with an image of the damage and / or fault, and proof of order. Please note all items are clearly checked and packed prior to delivering.
Our Deja Marc team will review your claim and replace at our discretion based on an investigation.