Yes! We can capture fingerprints from all ages, from newborns to adults. Our process is designed to work for most ages, but it’s important that the fingerprint has visible lines for the best engraving results.

Fingerprints begin forming in the womb from 22 weeks, meaning they are present at birth. While we have created keepsakes from babies just a few days old, newborn fingerprints can be naturally shallow and fine. A quick close-up check of the fingertip will help determine if the lines are visible enough to capture a clear print.

For newborn and children’s fingerprints, we strive to keep them as accurate as possible on the final jewellery piece. If you’d like to provide specific measurements, simply include them in the notes section when uploading your prints.

For adult fingerprints, which may be larger than our pendants, we carefully scale them down using our engraving technology. This ensures the fingerprint detail remains perfectly proportioned and beautifully preserved in your jewellery.

If you’re placing a repeat order and have a preference for print scaling, you can provide guidance in the notes section or send us an image of your existing keepsake so we can match it as accurately as possible.

To help our team approve and prepare your keepsake, we recommend uploading at least two images:

1. A close-up photo of your favourite fingerprints (so that we can see the detail).
2. A full photo of the entire sheet (so we can accurately scale and position the print).

Be sure to use as much of the print paper as possible when capturing your impression, as the clearer the print, the better the final result.

We want your fingerprint to be as true and personal as possible, so we don’t make any changes to the original print. The only time we’ll step in is if there’s a visible smudge or a broken line, and in that case, our team will gently refine it to make sure your engraving is clear and beautiful, while still staying authentic to the original print.

Yes! We accept any existing fingerprint, paw print, handprint, or footprint. You don’t need to use our Deja Marc print kit, these kits are simply provided as a convenience for those who don’t already have a print on file.

If you have an existing print, select "No" when asked if you need a kit, and an upload option will appear. From there, simply attach a clear image of your fingerprint or paw print and proceed to checkout.

If you’d like our team to review the quality of your print before placing an order, feel free to send it over to us here.

We know it can feel a little daunting trying to capture the perfect fingerprint, especially when it comes to tiny newborns, wriggly toddlers, or elderly loved ones with more delicate skin. But don’t worry, you’re not alone, and we’re here to guide you every step of the way.

For our expert guide on capturing a beautifully detailed fingerprint, regardless of age, please click here.

Absolutely. If you prefer to use your own materials, instead of waiting for our free print kit to arrive, you can purchase a high-quality ink pad or ink strips from most craft stores or specialty stationery retailers. Simply follow our detailed instructions to ensure a beautifully defined print.

For a more creative approach, you can also try the pencil lead and tape method, which we have outlined here.

• If you haven’t placed an order yet, select "No, I don’t need a fingerprint kit" at checkout. This will reveal an upload function where you can attach a clear image of your print before completing your order.
• If you’ve already placed an order, simply upload your fingerprint using our designated upload function.

No matter how your fingerprint is captured, our expert engraving process ensures that every detail is preserved, creating a timeless piece of jewellery to treasure forever.

Yes, we securely store all customer fingerprints for future orders, unless requested otherwise. Many of our customers love the convenience of reordering using their existing prints. When you place a new order, simply select "No" when asked if you need a fingerprint kit, and you'll be able to provide your previous order number. Our team will retrieve your stored fingerprint and apply it to your new piece.

We completely understand that sharing your fingerprint is a personal decision, and privacy is a valid concern. At Deja Marc, we take security and trust seriously, ensuring that your fingerprint is handled with the utmost care. All fingerprint images are stored securely in an encrypted format and are never shared, sold, or used for anything other than engraving your jewellery. The fingerprints we receive are also not the same as the biometric data used for identity verification, such as unlocking phones or passports. Our system is designed solely for creating your jewellery, and we do not store fingerprints in any government or third-party database.

For added peace of mind, you are always in control of your data. If you’d prefer, we can delete your fingerprint after your order is completed—simply let us know, and we’ll remove it from our system. If you decide to order again in the future, you can always resubmit your fingerprint without us keeping it on file. We’ve had the privilege of working with thousands of customers worldwide who trust us to create meaningful keepsakes from their fingerprints. Our reputation is built on integrity, security, and delivering personalised jewellery with care and respect. If you have any questions or concerns, we’re always happy to chat and provide reassurance.

Every piece of handwriting is unique, so we don’t have a strict word limit. Our circular pendants are 16mm x 16mm, and our design team will carefully adjust the layout to keep your message clear and beautiful. As a general guide, we recommend up to 4 words for the best balance, but if your handwriting includes more, that’s absolutely fine. Our team will reach out with a custom solution to make sure your message still looks perfect.

We replicate the handwriting exactly as you provide it, with every curve and detail preserved. In some cases, we may need to adjust the layout (such as stacking the words) to ensure the engraving remains clear and legible on your pendant. If you have a specific layout in mind, feel free to leave a note at checkout and our team will do their best to accommodate it.

Absolutely, we can use an existing paw print, whether it’s one you’ve had for years or something you’ve just captured. There’s no need to order one of our paw print kits if you already have the print. Just select ‘No’ when asked if you'd like a free kit, and you’ll be prompted to upload a clear image of the paw print.

It’s completely normal for a few hairs to show up in your pet’s paw print, especially with our furrier friends! Our design team will gently tidy up the print where needed, carefully removing any excess hair between the toes while keeping the unique details that make it special. Your final piece will be a true and heartfelt reflection of your pet, thoughtfully refined to look its best while staying true to them.

Once we receive your print, your keepsake will be handcrafted in approximately 7 days, which includes engraving, polishing, and packaging with care. If you need a print kit, we’ll ship it out to you within 24 hours (Monday – Friday). Once it arrives, there's no rush to capture the print, but once it's captured, you can upload it using the QR code provided. If you already have a print, you can upload it prior to purchase, or afterwards via our upload portal, and we’ll get started as soon as we receive it.

For a more detailed description of our process, please click here.

It’s completely normal for a few hairs to show up in your pet’s paw print, especially with our furrier friends! Our design team will gently tidy up the print where needed, carefully removing any excess hair between the toes while keeping the unique details that make it special. Your final piece will be a true and heartfelt reflection of your pet, thoughtfully refined to look its best while staying true to them.

While we don’t offer this option as standard for every order due to the high volume of prints we complete, we understand that some prints carry especially unique or meaningful features, such as a scar or beautifully abstract detail. If you’d like to view the digital fingerprint file prior to engraving, simply contact our team, and we'll send over a photo.

Don’t worry, capturing a great fingerprint is easier than you might think, and most of our customers get a beautiful result on the first try. If for any reason your print isn’t quite suitable for engraving, our team will be in touch to guide you through the process again. If you need more paper and ink, we can send a replacement kit for just $10. Prefer not to use another kit? That’s totally fine, we’re more than happy to recommend easy at-home methods to help you get a clear, beautiful print. We’ll support you every step of the way.

There’s absolutely no rush, we understand that capturing something meaningful takes time. We’ll only begin crafting your keepsake once we’ve received all the prints linked to your order, so you can take the time you need.

Your piece will be made with care, and on your schedule. When you’re ready, we’ll be ready too.

Yes, we’re more than happy to assist with certain order adjustments, provided your keepsake hasn’t yet entered production. The most common changes are:

• The precious metal or type of your jewellery piece
• Engraving details (such as a name, initials, or date of birth)
• Shipping address

If you need to make a change, simply reach out to us here. We’re here to ensure every detail of your order is just right before it's crafted.

A lot of our customers often capture prints from loved ones in different cities or countries. If you’d like to send an additional fingerprint kit to a separate address, we’re happy to arrange this for you. There is a small fee of $10 for each extra kit.

Simply reach out to our team with your request (before or after you've placed your order) and we’ll sort this for you. You can contact us here.

We don’t recommend wearing multiple pendants on one chain, as they will rub together and cause wear over time. This can damage your pieces and unfortunately falls outside our warranty, meaning we’re unable to offer any replacements or refunds if this occurs. Given how precious your keepsake is, we suggest layering two chains at different lengths for an elegant and lasting look.

If you're looking to include more than one print, our Fingerprint Collection offers thoughtful options designed just for that, including double-sided and duo or trio pendants. Not sure which piece is right for your story? Our team would be more than happy to help, just reach out and we’ll guide you.