Yes. We capture all ages, from newborns through to adult sized fingerprints. Our process is suited for most ages, however it is necessary that the fingerprint has visible lines on it.

Newborn fingerprints develop in the womb from 22 weeks, so they will be present on a newborn child. Whilst we have produced keepsakes from as young as a few days old, please note newborn fingerprints can be shallow and fine, so having a close-up check to see if the lines are visible on your little ones fingers will be able to determine if a print can be captured.

For newborn and children fingerprints, we endeavor to keep these as true to size as possible for the final piece of jewellery. However, if you wish to provide measurements upon the return of your digital prints, please add these into the notes section when you upload them. 

For adult prints (which may be larger than our pendants), we use our engraving technology to scale these down, whilst keeping the ratio and fingerprint detail in perfect condition for the final engraving. 

We accept any existing fingerprint, paw print, hand print or footprint. You do not need to use our Deja Marc fingerprint kit. We simply provide our fingerprint kits as most people don't have a print on file already.

If you have an existing fingerprint, select NO to needing a kit and an upload function appears. Please attach a clear image of your fingerprint / paw print here and commence the checkout process. 

If you wish for the team to qualify the quality of your print before you place an order, simply send this through to hello@dejamarc.com and the team will be able to review this for you.

We know it’s important for you to capture the best fingerprint, so we have produced full instructions and a How To video on our process page. 

DO:
- Read through the kit instructions carefully and watch the process video for additional information before you start.

AVOID:
- If you are seeing a dark blob you are pressing too hard. Attempt a tap instead of a hard press.

- Do not roll your finger. Just simply tap it down on the print paper.

It's important to know that we do tidy up your fingerprints so they don't need to be perfect. If there is a smudge or a line is broken, don't worry, we will clean this up for you whilst ensuring the design remains aesthetically identical to your prints.  

- Make sure you have clean hands and a hard flat surface to capture the prints.

- Use light taps to transfer the ink onto the paper (less is more)

- If you are capturing a baby or child's fingerprint, we recommend doing this when they are relaxed or sleepy so their little hands are relaxed.

- Make multiple attempts so that we have lots of options to choose from!

- Take clear close up images of your prints (once completed)

If you require a fingerprint or pawprint kit, the timeline is as follows:

Your fingerprint kit will be sent out within 24 hours (Mon-Fri) of receiving your order. Please note if you place an order over the weekend your fingerprint kit will be sent on Monday via Australia post. Please note, for all orders (except international orders) Deja Marc will send you an email with your fingerprint kit tracking number so you can follow it home.

Once received, it is the customer's responsibility to complete and return their kit. You can do this via post or the QR code in your kit to speed up the process.

Once we receive your completed kit, it will take approximately 1 weekfor our team to engrave, polish, pack and complete your keepsake. This timeframe doesn't include the return postage back to the final Australian recipient.

Please note, we will send you email communication at each step of the process. To read more details on shipping & returns, as well as international orders please visit our shipping & returns page.

If you do not require a fingerprint or pawprint kit, the timeline is as follows:

Option 1: Upload at the time of ordering

• You can upload your print at the time of ordering. On the product page of the jewellery item you are interested in, selecting NO to needing a kit and the option to upload an image appears. 

Option 2: Upload after placing an order

• You can upload your print using our upload function here. Simply enter in your order details and our upload process commences. 

Once we have receive your print and the team have confirmed its quality, it will take approximately 1 week for our team to engrave, polish, pack and complete your bespoke keepsake. This timeframe doesn't include the return postage back to the final Australian recipient.

Please note, we will send you email communication at each step of the process. To read more details on shipping & returns, as well as international orders please visit our shipping & returns page.