Last updated: October 2, 2025

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise interact with Deja Marc (“we”, “us”, “our”).

1. About

Deja Marc Pty Ltd (ABN 647 756 330) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable laws.

2. Collection of Personal Information

We collect personal information that is necessary to provide you with our services, including but not limited to:

• Name, email, phone number, billing/delivery address
• Payment and transaction details
• Order history and customer service records
• Photographs, fingerprints, paw prints, handwriting files, or other engraving references you provide

By placing an order, you expressly consent to Deja Marc collecting and securely storing your fingerprint, paw print, or handwriting file for the purpose of creating your jewellery. You acknowledge that Deja Marc may retain this file to assist with future remakes, replacements, or repairs unless you request in writing for the file to be deleted sooner.

3. Use & Disclosure of Personal Information

We use your personal information to:

• Fulfil your order and provide customer service
• Process payments and manage accounts
• Personalise your experience with our products and services
• Communicate with you regarding your order, promotions, and updates
• Comply with legal obligations

We may disclose your information to trusted third-party providers (e.g. couriers, payment processors, IT service providers) as required to deliver our services. We do not sell or rent your personal information to third parties for marketing.

4. Security & Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes encrypted storage of sensitive files (e.g. fingerprints, paw prints, handwriting).

You may request deletion of these files at any time by contacting us (see Section 13).

5. Access & Correction

You may request access to your personal information or correction of inaccurate details at any time, in accordance with the APPs. Requests should be made in writing to hello@dejamarc.com.

6. Cookies & Website Data

Our website uses cookies and similar technologies to improve your experience, personalise ads, and analyse traffic. You may disable cookies through your browser settings, though this may impact site functionality.

7. Cross-Border Data Flows

Your personal information may be transferred to third-party service providers outside Australia (e.g., payment processors, IT providers). We ensure such transfers comply with applicable data protection standards.

8. Sensitive Information

We only collect sensitive information (e.g. biometric data such as fingerprints) with your consent and solely for the purpose of fulfilling your order.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

10. Complaints

If you believe we have breached the APPs, please contact us at hello@dejamarc.com. We will investigate your complaint and respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Variations

We may update this Privacy Policy from time to time. Updates will be published on our website with the “last updated” date.

12. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia.

13. Contact

If you have questions, requests, or complaints regarding this Privacy Policy, contact us here.