Frequently Asked Questions

We understand getting your sentimental gifts is very important for Christmas, so carefully read all our Christmas FAQs for context. 

Our main shipping provider is Australia Post and we send your parcels via their signature on delivery secure service. 

Australia post have recommended the below shipping dates to ensure your items are delivered for Christmas.  

These are relevant for your final keepsake, as well as your fingerprint kit (once an order has been placed). 

Sending ToStandard ShippingExpress  Shipping
Australia (Except WA & NT)12 December 202219 December 2022
WA & NT7 December 202214 December 2022

We are unable to change our production schedule, however we can amend your shipping speed. If you haven't upgraded to EXPRESS SHIPPING, please contact us and upgrade to express for an extra $5. 

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