Frequently Asked Questions

We understand getting your sentimental gifts is very important for the festive season, so carefully read all our Christmas FAQs for context.

Our main shipping provider is Australia Post and we send your parcels via their standard or express secure service - depending what you choose at checkout. We do recommend you order express during this time. 

Australia Post have recommended the below shipping dates to ensure your items are delivered for Christmas. These are relevant for your final keepsake, as well as your fingerprint kit (once an order has been placed).

Sending ToStandard ShippingExpress Shipping
Australia (Except WA & NT)18th December21 December
WA & NT15th December20 December

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